Frequently Asked Questions
What is the Immortal account and why should I subscribe?

The Immortal account gives you access to exclusive content by our partners. By subscribing, you’re helping our community grow and develop!

For content creators, if you don’t have a huge Youtube or Twitch channel, dedicating all your time and effort into creating content is very hard thanks to AdBlock and low YouTube payouts. A steady stream of income helps our partners make this into a full-time job, which in turn helps them improve and create much better content!

And for your support, you’ll receive a lot of value in return – early access and exclusive content by your favorite creators!

Why not use Patreon or other forms of donations instead?

You could, DOTAHAVEN is not the only way to support content creators. Nonetheless, we believe we offer a better solution for two simple reasons:

  • You receive a lot of value in return – early or exclusive access to high-quality content from numerous content creators. Providing the same value would be impossible for a creator working by himself on his Patreon.
  • It’s cheap (you don’t have to pledge to multiple Patreon accounts), and your money gets automatically distributed fairly amongst the creators whose content you engage with!

Are you in beta?
A beta version implies that there will be a final version. We believe the term is misused for a lot of projects (including Dota) as they never have a final version – they are constantly improving and so are we.
How do I become a partner?

Get in touch with us from the contact form to the right! If you are a dedicated content creator and your content is of good quality, we’d love to work together!

Privacy

Our website address is: https://www.dotahaven.com.

What personal data we collect and why we collect it

Contact forms, Cookies

If you have a Steam account and you used it to log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Caching

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

Analytics

We use Google Analytics to track traffic, we don’t hold any data at our servers.

For users that log into our website via Steam, we also store the personal information that is provided in their user profile. All users can see, edit, or delete their personal information at any time in Steam. Website administrators cannot see and edit that information.

Your Steam & Dota 2 data (your match history) is collected when you log in with your Steam account and it is updated periodically. It is used to generate your Stats & Tips page, which is visible only to you, we don’t share it.

What rights you have over your data

If you logged into this website via Steam, you can request to receive an exported file of the personal data we received about you from Steam, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We don’t send your data to anybody else.

Disclaimer

The contents of this report are based on information generally available to the public from sources believed to be reliable. No representation is made that it is timely, accurate or complete. Dotahaven has taken due care and caution in compilation of data as this has been obtained from various sources including which it considers reliable and first hand. However, Dotahaven does not guarantee the accuracy, adequacy or completeness of any information and it is not responsible for any errors or omissions or for the results obtained from the use of such information and especially states that it has no financial liability whatsoever to the subscribers/users of this report. The information herein, together with all estimates and forecasts, can change without notice.

This report does not purport to be a solicitation of any advice pertaining to trade and business and readers are advised to consult experts or study/evaluate individual business prospectus and other relevant legal documents before taking any decisions based on information provided in the site. Neither Dotahaven nor its Editors or Authors accept any liability whatsoever nor do they accept responsibility for any financial consequences arising from the use of the research or information provided herein.

Privacy Policy

We understand the importance of your privacy as a visitor to this website. We want you to understand how the information you may provide will be used. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Information collected

Dotahaven does not collect personal information about you except for the information that you voluntarily provide. We may collect usage information of our site to analyze interest in content and to provide advertisers information on an aggregate basis. No personally identifiable information will be shared with third-party advertising companies.

Payments

Your payments are processed by Braintree (a Paypal company) - we don’t store any of your payment data. Upon payment, we collect your IP address for EU VAT tax compliance purposes.

Google Adsense and the DoubleClick DART Cookie

Google, as a third party advertisement vendor, uses cookies to serve ads on this site. The use of DART cookies by Google enables them to serve adverts to visitors that are based on their visits to this website as well as other sites on the internet.

To opt out of the DART cookies you may visit the Google ad and content network privacy policy at the following URL http://www.google.com/policies/technologies/ads Tracking of users through the DART cookie mechanisms are subject to Google’s own privacy policies.

Other Third Party ad servers or ad networks may also use cookies to track users activities on this website to measure advertisement effectiveness and other reasons that will be provided in their own privacy policies, Dotahaven has no access or control over these cookies that may be used by third party advertisers.

Links to third party Websites

We have included links on this site for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from our own.

Changes to this Privacy Statement

The contents of this statement may be altered at any time, at our discretion.

If you have any questions regarding the privacy policy of Dotahaven then you may contact me through the contact form on Contact us & FAQ page.

Best Regards,
The Dotahaven Team

Refund and cancellation policies

If you are unhappy with your purchase, contact us and request a refund. (We would appreciate if you tell us the reason why you’re unsatisfied, but you don't have to.) To be eligible for a refund, the refund request should be made within five days of the purchase.

Terms, Conditions & Copyright

All Dota 2 assets including but not limited to hero names, models, artwork (including icons, loading screens, the Dota 2 logo, etc.) and gameplay footage belong to Valve Corp. Ctrust LTD is not associated with Valve.

All content (written, video & audio) available on the website is a property of:

  • Ctrust LTD for Dotahaven content developed in-house
  • the respective author for embedded & shared content.
Distribution of our premium content (any content behind a paywall) without our written consent is forbidden. Distribution of our free content is encouraged!

Your account on the website may only be used by one person or organization.

Contact Us
You have more questions?